Ordering Information

Although 90% of the website items are usually in stock, not all items in our inventory (especially original antiques) are available on a will-call or next day basis. Please call ahead 209-728-2031 to make sure the item in which you are interested is still available. Sinks, high and low tank toilets, leg kits, and many other items are assembled and water tested at time of order. These should not necessarily be considered immediately available.

Scheduling Your Plumber –We cannot guarantee exactly when your items will be delivered. Please wait until you receive and determine your order is complete before scheduling your plumber. We are not responsible for incomplete/back orders that may require you to reschedule your plumber.

Shipping is done through UPS or USPS. We may ship via GSO if the order/destination applies. Shipping rates are direct from UPS or USPS published rates. Sorry, we cannot guarantee freight rates or delivery times.

Expedited shipments (3 day, 2 day or overnight) may be an option to your location. Costs are provided through the online shopping cart when you order or you can contact us at 209-728-2031 for a quote before placing your order. We will require the delivery address in order to provide a quote. Selecting an expedited shipment option only ensures that your order will be sent by the faster method, when it is ready to ship. Some orders may take longer to ship due to shop work or back-orders.

Additional crating/foam/shipping charges may apply on oversize items/original antiques.

Delivery information provided on the online shopping cart is estimated only. Every effort is made to get your order to you quickly, but we (or UPS) cannot guarantee delivery dates.

Freight calculations provided on our shopping cart are valid for orders shipped to destinations with the 48 United States and APO/FPO addresses. Orders shipping out of the country (48 states) may be subject to additional taxes/tariffs, etc. and are the sole responsibility of the customer. Please call for information about international orders.

Truck Freight: Large items such as tubs, cast iron sinks, etc. must be crated/shipped via truck carrier. A crating charge will be provided to you prior to processing your order. Freight quotes are available upon request. Please advise if delivery will be to a residential or commercial address, and if a forklift (if needed) is available. Please note these deliveries are to the curbside only.

Crating charges are as follows:  Cast iron tubs, $250.  Cast iron Pedestal sinks, $100.  Other Cast iron sinks, $50

Return Policy: If not satisfied with your purchase, return it within 60 days to our location for a refund of the purchase price (less shipping). We may take your item in return after 60 days, however a 25% restock charge will apply. No returns after six (6) months.

Call 209-728-2031 for an RGA number and return your item in the original packaging (if possible) along with a copy of the original invoice. Please include a brief description of why the return was necessary. Items must be returned in original factory unused condition. Returned items that have been damaged/installed by customer or are otherwise not in factory unused condition will not be eligible for a refund and will be shipped back to customer at customer’s expense. We reserve the right to determine condition.

NOTE: We are not responsible for return freight on returns. Cancelled or refused orders will still be charged for freight. Address changes after the order has shipped/before delivery may incur additional charges.