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I’ve got an out-of-date catalog from you and I’d like to get a current one. How do I go about doing that?
You’ve accessed our catalog! Due to the volatility on raw material pricing, we can no longer offer a printed catalog. (Basically, by the time we finished proofing
and printing a catalog, the prices were wrong). If you have internet “issues”, let us know what you are after and we’ll be happy to print out pages from our
website and mail them to you.
Is there a local branch office that I can go to and see your products?
Not unless you are close to Murphys, California! We have a “stand-alone” business located in Murphys, halfway between Lake Tahoe and Yosemite. The best place
to see our products is on our website.
Where the heck do you find all this stuff?
We send the Boss out as much as we can! 3-5 times a year, he takes off in a RV and cargo trailer and spends 3-6 weeks traveling the country buying old plumbing. If you
are close to Murphys, we do buy at our storefront. Be sure to check our list of things we are after first, so your time and ours isn’t wasted.
If I buy one of your antique fixtures and it doesn’t fit, can I return it?
You have 60 days to return any stock item purchased from us. Keep in mind that many of our antiques are large, and you will be responsible for return shipping. To
paraphrase, measure twice, buy once!
Wow! You guys seem so knowledgeable about Antique Plumbing and fixtures. Is there a way you can come out and tell me what was supposed to be in my bathroom back in the
day? Or, can I call and pick one of your plumber’s brains?
We do offer a consulting service via Skype or telephone. Give us a call or send an e-mail to set up an appointment. Be ready with your questions, pictures and/or a portable webcam. Rates are $125 an hour with a 1/2 hour minimum. As of right now, we do not do house calls. Calls regarding parts and pieces that you bought from us are of an entirely different matter.
Where did you get all those keys? Do you have one that fits my lock?
All our keys came from England. they were collected by the children’s T.V. show, “Blue Peter” back in 1978 and sold to an antique dealer with the proceeds being
donated to charity. Fortunately for us, the antique dealer decided to resell them rather than melt them, and eventually they would up here.
Do we have a key that
fits? Maybe.... We’ve watched customers go up to a bucket of keys, pull one out, and have it work in their lock. We’ve watched other customers spend the
better part of a day trying keys with no success. Will we try for you? Sure, the charge is $95 an hour, 1/2 hour minimum with no guarantee of success. Also, we
would need your lock. Names and numbers from your lock will not help.
I need a handle that fits my faucet. Do you have it?
Possibly.... We’ll need to know several things. If you know the maker of the faucet, often that will help. (UPC is NOT a maker) If the faucet is not
marked, remove the old handle and measure the diameter of the stem and the amount of splines (little points) on the end of the stem. Call or e-mail with that
information. Do not guess or give rough estimates of this information. Also, pictures showing the stem and a tape measure nearby simply do not help. If you cannot
read a tape measure, find someone who can. Remember, we specialize is pre-1960 plumbing. If your faucet is newer than 1960, we probably do not have it.
I have an old sink/toilet/clawfoot tub with a bunch of numbers on it. What can you tell me about it?
Without a manufacturer, not much. Start by doing a Google search. If nothing comes up, we do offer consultation services. Fees are $125 an hour, 1/2 hour minimum,
with no guarantee of finding any information on your item.
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